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Policies and Procedures
 

Most of our Provider Policies are currently undergoing review and will be posted soon.

Coverage Determinations

OSF HealthPlans will make coverage determinations upon request for prior authorization requirements for non-covered medications, to bypass step therapy requirements, or to grant exceptions to the tiered payment requirements whenever it has been determined that an exception is medically appropriate because the preferred drug (or on –formulary drug in the case of a formulary exception request): (a) would not be as effective for the enrollee as the requested drug; or (b) would have adverse effects for the enrollee, or (c) both.

Documentation in the medical records is essential for approval.

  • Standard determination: decisions will be made no later than 72 hours after receipt of the request (or receipt of the physician’s certification for exceptions process)
  • Expedited determinations: decisions will be made not later than 24 hours after receipt of the request (or the receipt of the physician certification for exceptions request)
  • Failure to meet adjudicated timeframes: will automatically forward the enrolled request to the IRE (Center for Health Dispute Resolution)

The physician requesting the medication coverage determination must complete the quick authorization form and answer the following questions:

  1. List the present medication the member is utilizing
  2. List the new medication that is being requested.
  3. List date of adverse drug reactions to the utilized medication.
  4. Describe all adverse drug reactions to the utilized medication.
  5. Please explain lack of effectiveness of this medication.
  6. Relevant test/Laboratory data that supports adverse reaction.
  7. List all other medications in this same drug class that have been used.
  8. Describe all adverse drug reactions to the medications in the drug class.
  9. Record how many Medicare medication coverage determinations have you requested in the last 12 months

Coverage Determination MedRx Part D

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7915 N. Hale Avenue - Suite D - Peoria, Illinois - 61615

Toll Free Member Services  877-677-8203     ·      Toll Free Sales  877-677-8205
TTY (Hearing/Speech Impaired)  888-817-0139
Our business office hours are Monday through Friday 8am to 5pm.
Our business phone hours are 24 hours a day, 365 days a year.

Based on Catholic Ethical and Religious Directives OSF Care Advantage/Care Preferred will not cover certain Medicare covered benefits. For a complete list of excluded benefits, you can contact OSF Care Advantage/Care Preferred Member Services Toll-free at 877-677-8203 or TTY/TDD 888-817-0139. To the extent these services are covered by Medicare, they will be covered under Original Medicare. Please contact Member services, for detailed information about how these services may be covered by Original Medicare. Our business office hours are Monday through Friday 8am to 5pm. Our business phone hours are 24 hours a day, 365 days a year.


OSF HealthPlans is a Medicare Advantage organization
offering health plans with a Medicare contract.