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Over 130 Years of Caring
The first Bishop of Peoria, Bishop John Spalding, established The Sisters of the Third Order of St. Francis (OSF) as an independent community in Peoria over 129 years ago. He did this to allow six Sisters “to care for the sick” in one small building on Adams Street. Today, with a healthcare system that includes hospitals, nursing homes, clinics, physician offices and 10,000 employees, The Sisters of the Third Order of St. Francis continue that Mission. We are all called by God to console, understand, love and forgive.

As part of OSF HealthCare, OSF HealthPlans provides programs, services, and benefits to promote wellness and health. We truly understand, believe and follow the Sisters’ Mission by providing the right care at the right place at the right time.

Member Services
If you have questions, please call Member Services at 309-677-8203, toll free 1-877-677-8203 or for the hearing and speech impaired (TTY) 888-817-0139. 

Our business office hours are Monday through Friday 8am to 5pm.
Our business phone hours are 24 hours a day, 365 days a year.

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Everything is a click away

Everything is a click away

7915 N. Hale Avenue - Suite D - Peoria, Illinois - 61615

Toll Free Member Services  877-677-8203     ·      Toll Free Sales  877-677-8205
TTY (Hearing/Speech Impaired)  888-817-0139
Our business office hours are Monday through Friday 8am to 5pm.
Our business phone hours are 24 hours a day, 365 days a year.

Based on Catholic Ethical and Religious Directives OSF Care Advantage/Care Preferred will not cover certain Medicare covered benefits. For a complete list of excluded benefits, you can contact OSF Care Advantage/Care Preferred Member Services Toll-free at 877-677-8203 or TTY/TDD 888-817-0139. To the extent these services are covered by Medicare, they will be covered under Original Medicare. Please contact Member services, for detailed information about how these services may be covered by Original Medicare. Our business office hours are Monday through Friday 8am to 5pm. Our business phone hours are 24 hours a day, 365 days a year.


OSF HealthPlans is a Medicare Advantage organization
offering health plans with a Medicare contract.